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Retail Management Diploma

Retail Management Course Overview


This Diploma in Retail Operations Management is designed to provide you with the latest retail management knowledge and skills from operations to how to run a profitable retail store.



Every time you enter a retail store, your shopping experience has been extensively planned, from the items you see for sale to the layout and design of the store. Many times these decisions are made by someone working in retail operations, or the area of retail concerned with the day-to-day functions of stores.



Retail operations concerns working in all types of retail stores, from small stores with only a handful of workers to large chain stores with hundreds of employees. If you're interested in a career in this field, remember that you'll probably need to have strong communication skills and the ability to handle difficult customers. If you're already working in the field and are interested in learning more or advancing, you can advance your skills and qualifications with this excellent course. The qualification is internationally recognised and awarded by CMI .




Course Aims


The aim of the course, is to introduce you to the retail strategies and tactics that make a successful retail operation. You will learn, the consumer buyer process, supply chain management, negotiation and how to manage staff effectively.



Processes such as retail buying, transportation and distribution, location and store design are considered. After successful completion you will be able to integrate theory and practice and better manage various retail functions and operations. Areas also covered include store operations, merchandising, marketing, advertising and promotions, customer relations, managing people, inventory control, finance, and supply chain; as well as how to grow the business.


The programme is taught by retail practitioners and qualified lecturers with years of experience in retail management.



Students should be able to:



  1. Describe and evaluate the key factors of retail operations management.
  2. Explain the management processes behind the stages of retail operations
  3. Compare and contrast the various tactical approaches of different retailers.
  4. Conduct research via a variety of methods used in retail management.
  5. Communicate effectively by written and oral means.
  6. Work effectively in teams.






Diploma in Retail Operations Management

Award Body(s):  CMI



Retail Management Diploma

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